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Availability

Overview​

Availability tells KiloBot when each teammate can receive an appointment. It is evaluated together with Service duration, buffer, timezone, existing Calendar events, and assignment strategy. Configure Availability after Services so booking has both what can be booked and when.

Open a teammate schedule​

  1. Choose Availability from the agent sidebar.
  2. Select a teammate to view their schedule.
  3. Choose the edit action if you have permission.

A teammate can edit their own available hours; broader schedule management depends on workspace permissions.

Set weekly hours​

  1. For each day, enable or disable availability.
  2. Choose a start and end time for each enabled day.
  3. Set the schedule timezone that matches the teammate's working hours.
  4. Save after reviewing every day.

The Available 24/7 control sets all seven days to 00:00–24:00. Turning it off resets all seven days to 09:00–17:00; it does not restore a previous custom schedule.

How availability affects booking​

When a customer books, KiloBot checks the selected Service and assigned teammate against:

  • Weekly available hours
  • The schedule timezone
  • Service duration and buffer
  • Existing Calendar conflicts
  • Any required assignment rule

The customer must explicitly confirm a valid slot before the appointment is created.

Troubleshoot missing slots​

If a time is not offered, work through the most common causes in order.

  1. Confirm the Service is active.
  2. Confirm the teammate is eligible.
  3. Check timezone and weekly hours.
  4. Review Calendar for conflicts.

See Troubleshooting for more detail.

ServicesActive Services, booking fields, and assignment rules
tip

Test one booking near the start of the day and another near the end to catch timezone, duration, and buffer mistakes.