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Follow-ups

Overview​

Follow-ups re-engage eligible customers after they have not replied. Configure them from the Follow-ups view in Workflow. A customer reply prevents later no-reply attempts from continuing. Use Follow-ups for silence-based outreach; use Reminders for appointment-time messages.

Choose the activation scope​

Use Future only when you want a clean launch boundary. Use Current & future only after reviewing the audience and message carefully. Reminder scope works the same way — see Reminders.

  1. Open Workflow and switch to Follow-ups.
  2. Choose Current & future to schedule follow-ups still due for eligible existing conversations and after new messages, or Future only to schedule follow-ups after new eligible messages while the automation is on.

Define the audience​

Review audience filters that control which leads may enter the follow-up sequence. Check lead temperature and other available filters before activation.

Configure timing and attempts​

When there is more than one attempt, choose how often to reattempt. A one-attempt sequence does not need an interval.

  1. Choose Start after to define how long KiloBot waits without a customer reply.
  2. Select a preset or a custom positive whole duration in minutes, hours, days, or weeks.
  3. Set the maximum number of attempts.
  4. When there is more than one attempt, choose how often to reattempt.

Select messages​

Pending selections are saved only after you Confirm the dialog.

  1. For one attempt, select one approved WhatsApp template.
  2. For multiple attempts, choose whether every attempt uses the same template or different templates.
  3. Confirm the dialog to save pending selections.

Activate and monitor​

Keep copy useful and spaced appropriately. Test a high-attempt sequence with a controlled group before broad activation.

  1. Review the Summary.
  2. Turn Follow-ups on.
  3. Open History to review scheduling and send results with estimated Meta cost when the template category can be priced.
warning

Follow-ups require approved WhatsApp Message Templates. Provider charges are separate from KiloBot credits — see Usage and billing.

RemindersSchedule approved WhatsApp messages before booked appointments